Traffic Protectors Policies
We are located in Michigan, so products shipped to an address in Michigan are subject to sales tax of 6%. We do not charge sales tax on shipments to most other States, unless our fabricator has a presence there. Purchasers in other countries are responsible for the taxes imposed by their governments. They would be due upon release from customs in the destination country.
We use your information primarily to process the order. We do not share your information with any other person or company. We may contact you from time to time by email, and you will have the option to opt out of any further email contacts not relating to an order.
Domestic and Canadian orders are shipped by truck, FedEx or UPS ground unless you request a faster method. Most products have at least a one week lead time. Ask us for a quote including time. You are responsible for unloading all shipments. Products that come by truck require a loading dock and a forklift. If you do not have a dock or fork lift, please let us know at the time of the order. IF YOUR SHIPMENT NEEDS A LIFT GATE, FORK LIFT, OR INSIDE DELIVERY, THERE WILL BE AN EXTRA CHARGE.
Canceling an Order
We will try to cancel your order as quickly as possible upon notice from you. If it has been shipped but it is cancelled before receipt, there will be a 20% restocking fee. You will be responsible for any costs incurred plus the restocking fee. These costs include shipping and credit card fees (3%). If shipped, it will be your responsibility to refuse delivery. If you do not, you must call us for a return authorization before returning the item. Shipping back to us is at your cost and responsibility. If the product is damaged when returned, the cost will be charged to you. Follow the instructions on Packaging Returns below.
We do not accept returns of used products. Each product has a manufacturer's warranty, and any problems or defects with the products will be handled by the manufacturer under that warranty.
Receiving a product different from the one ordered
You are responsible for making the correct order on the order form, so if you are unsure of which product you should buy, please call. However, if you do receive an item different than the one you ordered, Traffic Protectors will replace the product at no cost to you with the correct one. To receive a replacement or refund, you must call us within 3 business days of receipt of the product and get a return authorization. We will then give you shipping instructions and send you a return shipping label. Returns must be in their original condition and carton with all materials that came with the item. The shipping carton should not be marked other than to apply a shipping label. If you return a damaged item without contacting us, it will not be accepted and will be returned to you. Follow the instructions on Packaging Returns below.
If you ordered the wrong item
Contact us within 3 business days. We will give you a return authorization and ship the correct product upon receipt of the return. Shipping cost and liability are your responsibility. We will issue you a refund less a 20% restocking fee if the product is unused and in original condition with all packaging and contents as new. Returns must be in their original condition and carton. If the item being returned is damaged in transit, the cost of the damage will be deducted from your refund. We are unable to exchange or accept returns for any reason on items more than 15 days after they have been delivered. Follow the instructions on Packaging Returns below.
Items damaged when received
Any damaged items found at the time of delivery should be refused. If you accept an item that was obviously damaged in shipment, the loss will be your responsibility. Call us as soon as possible to report the damage.
If after receiving an item that did not have external damage, you find it to be damaged when unpacked, please call us within 3 business days of delivery. We will determine if the damage was shipping related, and arrange for a replacement. We will contact the shipping company for instructions on how to proceed if it is shipping related. If you use the product without contacting us at the time of unpacking, we will not be responsible for the damage that should have been observed then. If you do not report the damage within 3 business days we will not accept the damage claim.
Products that are found to be damaged after delivery cannot be returned. They will be serviced under the manufacturers warranty, if applicable.
Follow the instructions on Packaging Returns below.
You are responsible for the safe return of these items, so we recommend that you insure them for the value paid. If there is loss or damage during shipment, it will be your responsibility.
The Return Authorization number must be on the box shipping label. Include a copy of your order and the reason for the return.